Shipping policy

Shipping Policy

At Nest & Nomad, we aim to make your shopping experience as simple and convenient as possible. This Shipping Policy explains how orders are processed, shipped and delivered within South Africa.

1. Delivery Area

We currently deliver orders to addresses throughout South Africa, subject to courier availability and service coverage.

Some remote or outlying areas may require additional delivery time. If your address falls outside our standard courier service areas, we will contact you if alternative delivery arrangements are required.

2. Order Processing

Orders are processed once payment has been successfully received and confirmed.

Orders are generally processed and dispatched within 1–2 business days.

Business days are Monday to Friday and exclude South African public holidays.

Once your order has been dispatched, you will receive a shipping confirmation and, where available, tracking information.

3. Delivery Times

Our estimated delivery time is generally 8–11 business days after dispatch.

Delivery times are estimates and may vary depending on:

  • Your delivery address;
  • Courier service availability;
  • Remote or outlying areas;
  • Public holidays;
  • Severe weather;
  • Unforeseen courier delays; or
  • Other circumstances outside of Nest & Nomad’s reasonable control.

We will make reasonable efforts to ensure that your order is delivered within the estimated timeframe communicated to you.

If no specific delivery period has been agreed, South African law provides protections regarding delivery within a reasonable period. Under the Electronic Communications and Transactions Act, a supplier must generally execute an electronic order within 30 days unless a different period has been agreed with the consumer. (Government of South Africa)

4. Shipping Costs

Applicable shipping costs will be displayed during checkout before you complete your purchase.

Any applicable delivery charges will form part of the total amount payable for your order.

5. Tracking Your Order

Where tracking is available, tracking details will be provided to you once your order has been handed over to the courier.

Please allow some time for the courier’s tracking system to update after dispatch.

If your tracking information has not updated for an extended period, please contact us so that we can investigate the matter with the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name;
  • Street address;
  • Suburb;
  • City/town;
  • Province;
  • Postal code; and
  • Contact telephone number.

Nest & Nomad cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

Where possible, we will attempt to contact you to resolve incorrect delivery information.

7. Failed Delivery Attempts

If a courier is unable to deliver your order because nobody is available to receive it, the courier may make another delivery attempt or contact you to arrange delivery, depending on the courier’s procedures.

Additional charges may apply where a delivery needs to be re-routed or re-delivered because incorrect delivery information was supplied by the customer or because the customer was unavailable after reasonable delivery attempts.

Any such situation will be handled reasonably and in accordance with applicable South African consumer law.

8. Delayed or Lost Orders

If your order is delayed beyond the estimated delivery period, please contact us so that we can investigate the matter with the courier.

Nest & Nomad will take reasonable steps to locate delayed or missing parcels and assist you with the resolution of the issue.

In accordance with the Consumer Protection Act, goods being delivered remain at the supplier’s risk until the consumer has accepted delivery. (Government of South Africa)

You should therefore contact us as soon as reasonably possible if your order has not arrived within the expected delivery period.

9. Damaged Deliveries

If your parcel appears to be damaged when delivered, please contact Nest & Nomad as soon as reasonably possible.

Where possible, take photographs of:

  • The outer packaging;
  • Any visible damage;
  • The product; and
  • The shipping label.

This information may assist us in investigating the matter with the courier.

Nothing in this Shipping Policy limits or excludes any rights you may have under the Consumer Protection Act or any other applicable South African law.

10. Incorrect or Missing Items

If you receive an incorrect item, an item is missing from your order, or your order contains a product that appears to have been damaged during delivery, please contact us as soon as possible with your order number and relevant photographs.

We will investigate the issue and provide an appropriate remedy in accordance with our Returns & Refunds Policy and applicable South African consumer law.

11. Unavailability of Products

If an item you have ordered becomes unavailable and we are unable to fulfil your order, we will notify you as soon as reasonably possible.

Where payment has already been made and we cannot fulfil the order, any refund will be handled in accordance with applicable South African law.

12. Delivery and Consumer Rights

Nothing in this Shipping Policy is intended to remove, restrict or waive any rights available to consumers under South African law.

Where there is a conflict between this Shipping Policy and a mandatory provision of South African consumer law, the applicable law will prevail.

For electronic transactions, the Electronic Communications and Transactions Act provides consumers with specific rights relating to delivery and cancellation where a supplier does not fulfil an order within the agreed period. (Government of South Africa)

13. Contact Us

If you have any questions regarding your order or delivery, please contact Nest & Nomad through the contact details provided on our website.

Please include your order number when contacting us so that we can assist you as quickly as possible.